Question 1

How long does shipping take?

Accepted Answer

We ship within 1-3 business days. Standard delivery within Switzerland takes 1-2 days with Swiss Post.

Question 2

Do you ship internationally?

Accepted Answer

Yes! We offer international shipping. Rates start at CHF 14.90 depending on order value.

Question 3

Is shipping insured?

Accepted Answer

Yes, all orders are shipped with insurance and tracking. Cards are carefully packaged in protective sleeves and top-loaders.

Question 4

What shipping methods do you offer?

Accepted Answer

We offer Standard, Express, and International shipping via Swiss Post. Rates depend on order value.

Question 5

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard), and PayPal. All payments are processed securely.

Question 6

Is it safe to pay on your website?

Accepted Answer

Yes, all payments are processed through secure payment providers with SSL encryption.

Question 7

Do you offer payment plans?

Accepted Answer

Currently, we don't offer payment plans. Full payment is required at checkout.

Question 8

Are all cards authentic?

Accepted Answer

Yes! We guarantee 100% authenticity on all cards. Our team verifies every card before listing.

Question 9

What condition are the cards in?

Accepted Answer

Each card listing includes a detailed condition description (Mint, Near Mint, Excellent, etc.). Photos show the actual card you'll receive.

Question 10

What does graded mean?

Accepted Answer

Graded cards have been professionally evaluated and encapsulated by companies like PSA, BGS, or CGC. The grade reflects the card's condition on a scale.

Question 11

Can I return a card?

Accepted Answer

Yes, you have 14 days to return unopened items in original condition. Sealed products must remain sealed.

Question 12

How do I request a refund?

Accepted Answer

Contact us via email or WhatsApp with your order number. We'll process refunds within 5-7 business days.

Question 13

What if my order arrives damaged?

Accepted Answer

Contact us immediately with photos. We'll arrange a replacement or full refund for damaged items.

Frequently Asked Questions

Orders & Shipping

Payment

Products & Authenticity

Returns & Refunds

Frequently Asked Questions

Orders & Shipping

Payment

Products & Authenticity

Returns & Refunds